6 Asset Classes - 16 Trading Platforms - Over 1000 Instruments.
6 Asset Classes - 16 Trading Platforms - Over 1000 Instruments.
Yes, you do. In order to start trading and make withdrawals from your trading account, your account has to be validated. For this you must provide a recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection), or a bank account statement not older than 6 months, and confirming your registered address.
As a regulated company, we operate in accordance with our internal procedures designed to comply with all legislative and regulatory requirements. These procedures involve collecting the adequate documentation from our clients with regards to KYC (Know Your Client), including a valid passport/ID card and a recent utility bill or bank account statement (not older than 6 months) that confirms the address the client is registered with.
No, you do not. Your new account will be validated automatically, as long as you use the same personal /contact details as for your previous trading account.
If you wish to update your email address, please send an email to email@example.com from your registered email address.
If you wish to update your residential address, please send an email to firstname.lastname@example.org from your registered email address and upload your proof of residency (POR), which is not older than 6 months and confirms that address in the Members Area.
It is simple and quick. Click Open a Real Account, fill in the form and upon completion you will receive an email with your login details that you can use to log in to our secure Members Area. Here you will be able to fund your trading account by clicking the Deposits tab in the main menu. If you are already an XM Real Account holder you can open an additional account in the Members Area.
In case you fill out all details correctly, it will take you less than 5 minutes to complete the online registration form.
We offer the following trading account types:
MICRO: 1 micro lot is 1,000 units of the base currency
STANDARD: 1 standard lot is 100,000 units of the base currencyUltra Low Micro: 1 micro lot is 1,000 units of the base currency
Ultra Low Standard: 1 standard lot is 100,000 units of the base currency
For further details, please click here.
First of all, you need to clear your browser cookies and cache. To connect your XM trading account to an affiliate partner/introducer of business, you need to open one by clicking on the unique link of the respective affiliate partner/IB, which automatically redirects you to the XM account registration form.
If you already have an XM trading account, but you would like to have it connected to an affiliate partner/IB, you need to follow the exact same steps: click on the unique link of the respective affiliate partner/IB, which will redirect you to XM, where you need to log in to the XM Members Area and open an additional XM trading account. To make sure that your newly opened trading account is under the affiliate partner/IB that you would like to be connected to, please contact you affiliate directly by providing him your trading account number.
It is $5 for MICRO and STANDARD accounts, while for Ultra Low accounts it is $50.
We offer MICRO trading accounts, where 1 micro lot (pip) is equal to 10 USD cents. However, your deposit is always visible in the actual amount, e.g. if you deposit 100 USD, your trading account balance will be 100 USD.
XM offers MICRO and STANDARD accounts. However, you can obtain mini lot size trades (10000 units) by reducing your standard account volume to 0,1 (0,1 x 100000 units=10000 units), or by increasing your trade volume to 10 micro lots (10 x 1000 units=10000 units) in micro account type.
XM offers MICRO and STANDARD accounts, but you can obtain nano lot size trades (100 units) by reducing your trade volume to 0,1 in micro account type (1micro lot=1000 units).
Yes, we do. You can request a swap-free Islamic account by following the instructions described here.
No, we do not.
At XM demo accounts do not have an expiry date, and so you can use them as long as you want. Demo accounts that have been inactive for longer than 90 days from the last login will be closed. However, you can open a new demo account at any time. Please note that maximum 5 active demo accounts are allowed.
No, you cannot lose more than the amount you deposited. Should the slippage of a certain currency pair cause a negative balance, it will be reset automatically with your next deposit.
Please right click on any of the symbols in the Market Watch that you want to see and choose the Chart Window option. Alternatively, you can drag-and-drop any symbol in the chart window.
We offer variable spreads that can be as low as 0.6 pips. We have no re-quoting: our clients are directly given the market price that our system receives. You can read more about our spreads and conditions here.
Yes, we do.
We provide leverage from 1:1 to 500:1. The leverage depends on the instrument you trade. Please read more details about this here.
Margin is the required amount in the base currency of the trading account needed to open or maintain a position. When trading forex, the Required/Used Margin for a specific position = Number of Lots * Contract Size / Leverage. Here the result is originally calculated in the first currency of the traded pair, and then converted into the base currency of your trading account, which will be numerically displayed on your MT4/MT5.
The margin requirement for gold and silver is calculated like this: Lots * Contract Size * Market Price / Leverage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD).
For CFDs, the required margin is Lots * Contract Size * Opening Price * Margin Percentage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD). More details can be seen here.
Margin level is calculated with the formula Equity/Margin * 100%.
Free margin is your equity minus margin. It means the available funds that you use for opening new positions, or for maintaining existing positions.
Margin calculation formula for forex instruments is the following:
(lots * contract size / leverage) where the result is at always in the primary currency of the symbol.
For STANDARD accounts all forex instruments have a contract size of 100,000 units. For MICRO accounts all forex instruments have a contract size of 1,000 units.
For instance, if the base currency for your trading account is USD, your leverage is 1:500 and you are trading 1 lot EURUSD, the margin will be calculated like this:
(1 * 100,000/500) = 200 Euros
Euro is the primary currency of the symbol EURUSD, and because your account is USD, the system automatically converts the 200 EUROS to USD at the actual rate.
The gold/silver margin formula is Lots * Contract Size * Market Price/Leverage.
The CFDs margin formula is Lots * Contract Size * Opening Price * Margin Percentage. You can read more details here.
You can read about the swap charges here.
The swap formula for all forex instruments, including gold and silver, is the following:
Lots * Long or Short Positions * Point Size
Here is an example for EUR/USD:
Client base currency is USD
1 lot buy EUR/USD
Long = -3.68
Because it is a buy position, the system will take the swap rate for long position, which currently is -3.68
Point size = contract size of a symbol * minimum price fluctuation
EUR/USD point size = 100 000 * 0.00001 = 1
If we apply the given numbers in the formula, it will be 1 * (-3.68) * 1 = -3.68 USD.
This means that for 1 lot buy EUR/USD, if the position is left overnight, the swap calculation for the client will be -3.68 USD.
Here is an example for gold:
Client base currency is USD
1 lot buy gold
Long = -2.17
Because it is a buy position, the system will take the long points, which currently is -2.17.
Point size = contract size of a symbol * minimum price fluctuation
Gold point size = 100 * 0.01 = 1
If we apply the given numbers in the formula, it will be 1 * (-2.17) * 1 = -2.17 USD.
This means that for 1 lot buy gold, if the position is left overnight, the swap calculation for the client will be -2.17 USD.
Please note that if the base currency of the trading account is in EUR (like in the examples above), the swap calculation will be converted from USD to EUR. The result of the swap calculation is always the secondary currency in a symbol, and the system converts it to the base currency of the trading account.
The examples provided only serve as a guide and do not reflect the current charges. Click here to view the current swap charges.
Yes, we do.
Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders. For further details about the distance in points for each currency pair, please view the limit and stop levels here.
Using stop loss is useful if you want to minimize your losses when the market goes against you. Stop loss points are always set below the current BID price on BUY, or above the current ASK price on SELL.
You can also view this video tutorial for a more detailed explanation.
Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the take profit. When the take profit is reached, the order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders. For further details about the distance in points for each currency pair, please view the limit and stop levels here., under the XM Spreads / Conditions section.
Take Profit points are always set below the current ASK price on SELL, or above the current BID price on BUY.
You can also view this video tutorial for a more detailed explanation.
Trailing stop is a type of stop loss order. It is set at a percentage level either below the market price for LONG positions, or above the market price for SHORT positions. Kindly note that you need to leave certain distances from the current market price when you set up stop/limit orders. For more details about the distance in points for each currency pair, please view the limit and stop levels here. , under the XM Spreads / Conditions section.
View this video tutorial for a more detailed explanation.
The close by is a function on the MT4 and MT5 platforms that allows you to simultaneously close two opposite positions on the same financial instrument and save one spread. The buy order needs to close with a sell order, and the sell order needs to close with a buy order.
Multiple close by allows closing more than one opposite position at the same time. In case you have two opposite orders, you can use one of the orders to close the other one, and thus gain or lose the net difference.
You can access our trading signals under the menu tab Trading Signals in our Members Area. In order to download the trading signals, you need to have a validated trading account.
Amount of Base Currency*Pips= Value in Quote Currency
Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
Value of 1 pip in USD/CHF= 1 Lot (100 000 $)*0.0001=10 CHF
Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY
The numbers below are per transaction, and you can open an unlimited amount.
1 lot = 100,000
Minimum trade volume = 0.01
Maximum trade volume = 50
Trading step = 0.01
1 Lot = 1,000
Minimum trade volume = 0.1 (0,1 on MT5)
Maximum trade volume = 100
Trading step = 0.01
Please note that the minimum lot size for trading with CFDs is 1 lot.
Yes, we do. You are free to hedge your positions on your trading account. Hedging takes place when you open a LONG and a SHORT position on the same instrument simultaneously. When you open a BUY and a SELL position on the same instrument and in the same lot size, the margin is 0.
However, when you open a BUY and a SELL position on a CFD of the same type and lot size, the margin is only needed once, and it can be seen here.
The margin of CFDs, when you are hedged, is always 50%.
Leverage is the multiplication of your balance. This allows you to open bigger trading positions since the margin required will be lowered according to the leverage you have chosen. Even though with leverage you can make a bigger profit, there is also a risk of having a bigger loss because the positions you open will be of higher volume (lot size).
Account balance: 100 USD
Account leverage: 1:100
For your trading capital this means 100 * 100 USD = 10,000 USD to trade (instead of 100 USD).
You can change the leverage under the My Account menu tab in the Members Area by clicking the Change Leverage tab. This method of changing leverage is instant.
The profit calculation is as follows:(Close Price-Open Price)*Lots*Contract SizeThe lot size on every CFD differs. Please read more information here, under the XM Spreads / Conditions section.
All our clients’ funds are kept in segregated European accounts with tier 1 banking institutions.
Slippages hardly ever occur if you at XM. Sometimes, however, especially when important economic news is released, due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested.
At XM, your orders are filled at the best available market price, which may be to your benefit.
Yes, you can. You are free to open up to a maximum of 8 active trading accounts. It is preferable, however, to use the same personal details for all your trading accounts. You can register for an additional account in the Members Area with just one click.
Trading accounts with zero balance get archived after a period of 90 calendar days. Kindly note that once a trading account got archived, it can't be re-opened. In case you only have an archived account and no active accounts to trade on, you need to register a new trading account here.
Trading accounts are deemed dormant from the last day of 90 (ninety) calendar days during which there was no trading/withdrawal/deposit/internal transfer/additional trading account registration activity on them. All remaining bonuses, promotional credits and XMPs will be automatically removed from dormant accounts.
Dormant accounts are charged with a monthly fee of 5USD, or the full amount of free balance in these accounts if the free balance is less than 5USD. No charge is imposed if the free balance in the trading account is zero.
Open positions and pending orders stay in the system even if you log off your trading platform. The same applies to all order types, except trailing stops. Trailing stops become inactive when you close or log out of MT4. Expert advisors also become inactive when MT4 is closed, or if you are not logged in.
You may close/open a position or place an order by telephone 24 hours a day, excluding weekends. Simply call up our dealing room on +612 8607 8385. You will be asked for your platform login for security reasons before your request is executed.
You can generate the report on your trading activity on the MT4/MT5 platform. Simply right-click "Account history" in the MT4 terminal window (or "Toolbox" on MT5), set the time period (e.g. 1 year, 1 month, 1 week) by selecting "Custom period", and then right-click on "Save report".
There is no maximum amount you can trade online, but there is a maximum number of 50 standard lots you can trade online at streaming prices for STANDARD accounts and 100 micro lots for MICRO accounts. The maximum number of positions open at the same time, and for all account types, is 200.
If you want to deal in an amount bigger than the maximum lots of your trading account type, you may break up your trade into smaller sizes.
When placing a trade in the spot forex market, the actual value date is two days forward. For instance, a deal done on Thursday is for value on Monday, or a deal done on Friday is for value on Tuesday. On Wednesday, the rollover amount is tripled to compensate for the following weekend (during which time rollover is not charged because trading is stopped at weekends).
Every XM client has their own Personal Account Manager, who does not only provide full technical support via live chat, email or by phone on the basics of MT4 and MT5.
We also provide free professional video tutorials to our clients on how to use our trading platforms, as well as free trading webinar and on-site seminars in different countries. Feel free to inquire about further details at email@example.com.
Unfortunately, we do not accept US residents to open trading accounts at XM. We apologize for the inconvenience.
Yes, we do. Clients who have a minimum amount of (Equity-Credit) 5000 USD (or equivalent currency) are eligible to request the free MT4/MT5 VPS in the Members Area at any given time on condition that they trade at least 5 round turn lots (or 500 micro round turn lots) per month.
Clients who do not meet these criteria can still request the XM MT4/MT5 VPS in the Members Area for a monthly fee of 28USD, which will be automatically deducted from their MT4/MT5 trading accounts on the first day of each calendar month. For further information please visit our website here.
One-click trading allows you to open positions with just one click. When you want to close a position, however, one click does not work and you will need to close it manually.
To enable one-click trading in the left-hand side corner of your chart, you will find an arrow. By clicking that arrow, you enable one-click trading and a window appears in the left-hand side corner of the chart.
It is not possible to change your account type, but if you wish to open an additional account you can easily do that in the Members Area at any time by choosing the account type of your preference.
If you have forgotten the password of your real trading account, please click here to reset it.
It is not possible to change the base currency of your existing trading account. However, you can open an additional account in the Members Area at any time and choose the base currency of your preference for it.
No, we do not.
We offer a wide range of payment options for deposits/withdrawals: by multiple credit cards, multiple electronic payment methods, bank wire transfer and other payment methods.
As soon as you open a trading account, you can log in to our Members Area, select a payment method of your preference on the Deposits/Withdrawal pages, and follow the instructions given.
You can deposit money in any currency, and it will be automatically converted into the base currency of your trading account, according to the prevailing inter-bank price.
The minimum deposit/withdrawal amount is 5 UDSD, or equivalent denomination, for multiple payment methods supported in all countries. However, the amount varies according to the payment method you choose and your trading account validation status. You can read more details about the deposit and withdrawal process in the Members Area.
In order to protect all parties against fraud and minimise the possibility of money laundering and/or terrorist financing, XM will only process withdrawal/refunds back to the source of the original deposit according to the Withdrawal Priority Procedure below:
All withdrawal requests are completed within 24 working hours. However, all withdrawal requests submitted will be instantly reflected in the clients’ trading account as pending withdrawals. In case a client selects an incorrect withdrawal method, the clients’ request will be processed according to the Withdrawal Priority Procedure described above
All client withdrawal requests are processed in the currency in which the deposit was originally made. Should the deposit currency differ from the transfer currency, XM converts the transfer amount into the transfer currency at the prevailing exchange rate.
Since we can only transfer the same amount back to your card as the amount you deposited, profits can be transferred to your bank account via wire transfer. If you also made deposits via e-wallet, you have the option to withdraw profits to that same e-wallet.
In order to withdraw funds, your trading account must be validated. This means that first you need to upload your documents in our Members Area: Proof of Identity (ID, passport, driving license) and Proof of Residency (utility bill, telephone/Internet/TV bill or bank statement), which include your address and your name and can’t be older than 6 months.
Once you receive confirmation from our Validation Department that your account has been validated, you can request the funds withdrawal by logging in to the Members Area, selecting the Withdrawal tab and sending us a withdrawal request. It is only possible to send your withdrawal back to the original source of deposit. All withdrawals are processed by our Back Office within 24 hours on business days.
Yes, you can, if at the moment of payment your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position). If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount. Please note, that any trading bonus in your account is considered as part of your equity and will be deducted as the result of any withdrawal.
It depends on the country the money is sent to. Bank wires to some countries may take up to 5 business days.
Your withdrawal request is processed by our back office within 24 hours. You will receive your money on the same day for payments made via e-wallet, while for payments by bank wire or credit/debit card it usually takes 2 - 5 business days.
All deposits are instant, except for the bank wire transfer. All withdrawals are processed by our back office in 24 hours on business days.
We do not charge any fees for our deposit/withdrawal options. For instance, if you deposit 100 USD by Skrill and then withdraw 100 USD, you will see the full amount of 100 USD in your Skrill account as we cover all transaction fees for you both ways.
This also applies to all credit/debit card deposits. For deposits/withdrawals via international bank wire transfer, XM covers all transfer fees imposed by our banks, except for deposits amounting to less than 200 USD, or equivalent denomination.
In order to protect all parties against fraud and for the prevention and suppression of money laundering, our company policy is to return clients' funds to the origin of these funds, and so the withdrawal will be returned to your Skrill account. This applies to all withdrawal methods, and the withdrawal has to go back to the source of the funds deposit.
No, this is not possible. It is forbidden to transfer funds between different clients’ accounts and involve any third parties.
As we are a regulated company, we do not accept deposits/withdrawals made by third parties. Your deposit can only be made from your own account, and the withdrawal has to go back to the source where the deposit was made.
Yes, this is possible. You can request an internal transfer between two trading accounts, but only if both accounts were opened under your name and if both trading accounts were validated.
If the base currency is different, the amount will be converted. Internal transfers can be requested in the Members Area, and they are instantly processed.
While all features and functions of a real account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. One relevant difference is that the volume executed through the simulation does not affect the market, while in real trading volumes have effect on the market, especially when the deal size is large. Execution speed is the same for real trading accounts as demo for accounts.
Moreover, users can have a very different psychological profile depending on whether they trade with demo or real accounts. This aspect may impact the evaluation performed with the demo account. We advise you to be cautious and avoid complacency about any conclusion that you may draw from using a demo account. You can read more details about demo accounts here.
Open the terminal window by pressing Ctrl+T on your keyboard, and select the Account History tab. Right click to enable the context menu, which will allow you to save your trading history as an .html file so that you can later view it when you log out of the trading platform.
Yes, you can. All our trading platforms support the use of EAs.
To add an expert advisor (EA), first you need to open the MT4 Client Terminal, click on File on the top navigation menu, and click Open Data Folder in the drop-down menu. In the open Data Folder click on MQL4 and Experts. The Experts folder is where you can add the expert advisors (EAs). Paste the .mq4 or .ex4 EA file into the Experts folder. Once you are ready with this, restart the MT4 platform by closing it and then reopening it.
First check if trading is allowed by going to Tools -> Options -> Experts tab -> Allow real trading. Then make sure that the expert advisor button on the main tool bar is pressed. You should be able to see a smiley face in the top right-hand corner of your chart which indicates that you have activated your EA correctly. If everything is all right, but the EA still does not trade, view your log files via the Experts tab in the Terminal window (you should be able to see what error occurs). You can also email us for further assistance at firstname.lastname@example.org.
Feel free to contact your Personal Account Manager via live chat, email or by phone to schedule a presentation on MT4/MT5. You may as well watch our Video Tutorials for guidance. We are ready to help you with one-to-one detailed explanation at any time convenient for you.
Log in to your MT4 platform -> Market watch window -> right click -> Show all -> scroll down and you will be able to see all instruments available for trading.
No, you can’t. The time zone of our trading servers is always GMT+2 winter time and GMT+3 summer time. GMT time setting avoids having small candlesticks on Sundays and so it allows the running of technical analysis and back-testing to go more smoothly and straightforward.
We separate standard trades from micro trades (1 volume in standard account = 100 000 units, 1 volume in micro account = 1000 units). This is why you should search in the Market Watch window for the symbols with "micro" extension (e.g. EUR/USD micro instead EUR/USD), right-click and choose Show all. The other "grayed" symbols are used by the platform to calculate oil prices. Right-click these "grayed" symbols, and choose the Hide option to avoid any confusion.
Every buy order is open at ASK price and closed at BID price; and every sell order is open on BID price and closed at ASK price. By default, you are only able to see the BID line on your chart. In order to see the ASK line, right click the particular chart -> Properties -> Common-> and tick the Show ASK line.
Click 'File' -> Click "Open an account" which opens a new window, "Trading servers" -> scroll down and click the + sign at "Add new broker", then type 'XM' and click "Scan".
Once the scanning has been done, close this window by clicking "Cancel".
Following this, please try to log in again by clicking "File" -> "Login to Trading Account" in order to see if your server name is there.
To start trading on the MT5 platform, you need to have an XM MT5 trading account. It is not possible to trade on the MT5 platform with your existing XM MT4 account. To open an XM MT5 account click here.
No, you can’t. You need to have an XM MT5 trading account. To open an XM MT5 account click here.
If you are already an XM client with an MT4 account, you can open an additional MT5 account in the Members Area without having to re-submit your validation documents. However, if you are a new client you will need to provide us with all the necessary validation documents (i.e. proof of identity and proof of residency).
No, you can't. You need to have an XM MT5 trading account to trade stock CFDs. To open an XM MT5 account click here.
On the MT5 platform you can trade all the instruments available at XM including stock CFDs, stock indices CFDs, forex, CFDs on precious metals and CFDs on energies.
According to your account type, the trading instruments are displayed with a unique suffix. In order to find the correct financial instruments that you trade in with your account type, please view the examples below:
In case the correct instruments are not visible on the trading platform you trade on, you need to right-click the “Market Watch” window -> select the symbols -> choose the instruments that you want to trade on from the table -> select the “Show” option. Following this, close the “Market Watch” window, right-click on it once again and select “Show All”.
Kindly note that the greyed-out symbols are used by the trading platform to calculate oil prices. To remove the greyed-out symbols from your “Market Watch” window, simply right-click them and select the “Hide” option.
Our company is authorised and regulated by the Australian Securities and Investments Commission (“ASIC”) under the license number 443670.
Our company is based in Sydney, Australia. Our company’s full address and contact details can be found here
Risk Warning: Your capital is at risk. Leveraged products may not be suitable for everyone. Please consider our Risk Disclosure.
If you do not give your consent to the above, you may alternatively contact us via the Members Area or at email@example.com.
Please enter your contact information. If you already have an XM account, please state your account ID so that our support team can provide you with the best service possible.