Service Desk Engineer

Service Desk Engineer (SDE1019)

The main responsibilities of the position include:

  • Ensuring proper and smooth operation of the MT4 and MT5 trading platforms
  • Installing, replacing and configuring computer hardware, operating systems, trading platforms and applications
  • Troubleshooting hardware and software conflicts and make repairs or adjustments when necessary
  • Installation and troubleshooting of Windows based systems
  • Working with Linux, Microsoft, VMware and cloud technologies
  • Assisting with the administration of Windows and Linux operating systems
  • Performing routine audits of systems and software, and resolving any problems identified
  • Administering the Company’s ticketing system and responding to staff requests in the agreed SLA, log all IT support helpdesk calls in the ticketing system
  • Monitoring our systems by using monitoring tools
  • Providing guidance, support and training to staff on IT related issues
  • Liaising with external associates for problem solving
  • Working on shift schedule

Main requirements:

  • BSc/MSc in Information Technology, or any other relevant field
  • Experience in a similar position will be a strong plus
  • Excellent problem solving and troubleshooting skills
  • Proactive and efficient with strong organisational skills
  • Ability to multitask, prioritise and work independently
  • Provide a fast, polite and efficient response to all employees
  • Knowledge of Windows 10/2012/2016 (MacOS knowledge is considered a plus but not a must)

Benefit from:

  • Attractive remuneration package plus monthly shift allowance and end of year performance related reward
  • Private health insurance
  • Private pension insurance
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

Type of employment: Full time

Location: Limassol

Application Form

Personal Details


Upload Documents

Browse
Browse

Confirmation

Note: * = mandatory.

All applications will be treated with strict confidentiality! Kindly note that only the shortlisted candidates will be contacted!

We are using cookies to give you the best experience on our website. Read more or change your cookie settings.

Risk Warning: Your capital is at risk. Leveraged products may not be suitable for everyone. Please consider our Risk Disclosure.