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Technical Issues & Errors

How do I clear my browser cache and cookies?

On Windows

  1. 1. Click on your browser's ‘Settings’
  2. 2. Navigate to the ‘Privacy and Security’ page
  3. 3. Select the option to ‘Clear your browser cache and cookies’

On Mac

  1. 1. Open the Safari app
  2. 2. Click on ‘History’
  3. 3. Click on ‘Clear History’
  4. 4. From the pop-up menu, choose how much of your history you want to clear

On Android

  1. 1. Open the Chrome app
  2. 2. From the top right, tap ‘More’
  3. 3. Tap on ‘History’
  4. 4. Tap on ‘Clear Browsing Data’
  5. 5. From the top, choose how much of your history you want to clear. To clear everything, tap on ‘All Time’
  6. 6. Select ‘Cookies and Site Data’
  7. 7. Select ‘Cached Images and Files’
  8. 8. Tap on ‘Clear Data’

On iOS

  1. 1. Open the Safari app
  2. 2. Go to ‘Settings’
  3. 3. Go to ‘Safari’
  4. 4. Tap on ‘Clear History and Website Data’
  5. 5. Go to ‘Advanced’
  6. 6. Tap on ‘Website Data’
  7. 7. Tap on ‘Remove All Website Data’

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