XM does not provide services to residents of the United States of America.

Decagon raises $35 million for powered customer service



<html xmlns="http://www.w3.org/1999/xhtml"><head><title>Decagon raises $35 million for AI-powered customer service</title></head><body>

By Anna Tong

SAN FRANCISCO, June 18 (Reuters) - -Decagon, a startup that sells artificial intelligence-powered customer support solutions, said on Tuesday it had raised $35 million in Series A and seed funding. Accel led the series A round with participation from Andreessen Horowitz.

Decagon uses generative AI to replace or augment a company's customer support workforce.

Generative AI, which came to prominence when Microsoft MSFT.O-backed OpenAI launched the viral ChatGPT chatbot in late 2022, is seen as a game-changer for the customer-service industry, as the technology excels at imitating human communication and providing personalized interactions.

The funding round puts Decagon in competition with other well-capitalized customer support AI startups like Forethought, which has raised over $90 million from New Enterprise Associates and other venture capital funds.

Accel partner Ivan Zhou told Reuters that Decagon's product is differentiated because in addition to powering a customer-support chatbot, it also functions as a company's internal customer support liaison and provides services like creating software bug reports, analyzing customer emails to suggest product improvements or writing internal documentation.



Reporting by Anna Tong in San Francisco; Editing by Matthew Lewis

</body></html>

Disclaimer: The XM Group entities provide execution-only service and access to our Online Trading Facility, permitting a person to view and/or use the content available on or via the website, is not intended to change or expand on this, nor does it change or expand on this. Such access and use are always subject to: (i) Terms and Conditions; (ii) Risk Warnings; and (iii) Full Disclaimer. Such content is therefore provided as no more than general information. Particularly, please be aware that the contents of our Online Trading Facility are neither a solicitation, nor an offer to enter any transactions on the financial markets. Trading on any financial market involves a significant level of risk to your capital.

All material published on our Online Trading Facility is intended for educational/informational purposes only, and does not contain – nor should it be considered as containing – financial, investment tax or trading advice and recommendations; or a record of our trading prices; or an offer of, or solicitation for, a transaction in any financial instruments; or unsolicited financial promotions to you.

Any third-party content, as well as content prepared by XM, such as: opinions, news, research, analyses, prices and other information or links to third-party sites contained on this website are provided on an “as-is” basis, as general market commentary, and do not constitute investment advice. To the extent that any content is construed as investment research, you must note and accept that the content was not intended to and has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such, it would be considered as marketing communication under the relevant laws and regulations. Please ensure that you have read and understood our Notification on Non-Independent Investment. Research and Risk Warning concerning the foregoing information, which can be accessed here.

Risk Warning: Your capital is at risk. Leveraged products may not be suitable for everyone. Please consider our Risk Disclosure.