Complaints

In case you are dissatisfied with any aspects of the services provided by our Company, first please contact our Customer Care Department and/or your Client Relations Manager as a great majority of customer complaints can be dealt with and resolved at this level.

If your complaint has not been resolved, you may follow the Dispute Resolution procedure as described in the Product Disclosure Statement of our Company, which is available on our website. Please note that you can find the Complaints Form in the Members Area.

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Risk Warning: Your capital is at risk. Leveraged products may not be suitable for everyone. Please consider our Risk Disclosure.