The Company respects the privacy of any users who accesses its website(s), and it is therefore committed to taking all reasonable steps to safeguard any existing or prospective clients, applicants and website visitors.
In order to open an account with us, you must first complete and submit an application form to us by completing the required information. By completing this application form, you are requested to disclose private information in order to enable the Company to evaluate your application and comply with the relevant rules and regulations. The information you provide may also be used by the Company to inform you regarding its services. Moreover, your personal information may also be collected through any correspondence made with us by phone, e-mail or otherwise, including personal data that you enter when you register to use our website, subscribe to our services or any other activities carried out on our website or any connected applications.
The Company is registered with the Information Commissioner’s Office (ICO) in the United Kingdom. The Company keeps any clients’ personal data in accordance with the relevant data protection laws and regulations of ICO.
The Company shall not disclose any of its clients’ confidential information to a third party, unless required to do so by a regulatory authority of a competent jurisdiction. The Company will endeavor to make such disclosures on a ‘need-to-know’ basis, unless otherwise instructed by a regulatory authority. Under such circumstances, the Company shall expressly inform the third party regarding the confidential nature of any such information.
Clients accept and consent that the Company may, from time to time, analyse the data collected for statistical purposes in order to improve the Company’s business activities.
The Company may share your personal information with any members of our group of companies, which means that any of our ultimate holding companies and their respective subsidiaries may receive such information. We may also share your information with certain third parties, including service providers and specialist advisers who have been contracted to provide us with administrative, financial, insurance, research or other services, as well as with business introducers, business parties, courts, tribunals and regulatory authorities as agreed or authorised by law. In the event that the Company discloses your personal information to business parties, such as card processing companies or banks, in order to perform the services requested by clients, such third parties may store your information in order to comply with their legal and other obligations.
Tracking systems used on the Company’s website(s) may collect your personal data in order to optimise the services provided there for clients. The website collects information in the following ways:
By recognizing your device used to access and use the Company’s website(s), we can provide you with the most appropriate version of our website(s).
Logging certain behaviors on the site enables the company to track user action and therefore troubleshoot any issues that may occur.
Using your IP address helps us localize our website content, which we provide to you based on your country, and improve your user experience on our site(s).
Cookies are text files with a small amount of data sent from our website(s) to your browser and stored on your computer’s hard drive. Cookies help us improve the performance of our website(s) and our website visitors’ experience, track your referrer and improve our future advertising campaigns.
You must submit validation documents to us through the Company’s Members Area in order to activate your trading account. These documents are transmitted over a secure 128-bit SSL connection and stored in a safe location.
Should you not want us to use your personal information, you must inform the Company in writing. If you decide to do so, we may not be able to continue to provide information, services and/or products requested by you and we will have no liability to you in this respect.
You may inform the Company at any time that your personal details have changed by e-mailing us at firstname.lastname@example.org. The Company will change your personal information in accordance with your instructions. To proceed with such requests, in some cases we may need supporting documents from you as proof, i.e. personal information that we are required to keep for regulatory or legal purposes.
Internet cookies are small pieces of data sent from our website(s) to your browser and stored on your computer’s hard drive when using our site(s), and they may include a unique identification number. The purpose of collecting this information is to provide you with a more relevant and effective experience on our website(s), including the presentation of our web pages according to your needs or preferences.
Cookies are frequently used on many websites on the internet, and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. You may not be able to access some parts of our website(s) if you choose to disable the cookie acceptance in your browser, particularly in the Company’s Members Area and other secure parts of our website(s). We therefore recommend you to enable cookie acceptance in order to benefit from all our online services.
The Company uses session ID cookies and persistent cookies. A session ID cookie expires after a set amount of time or when the browser window is closed. A persistent cookie remains on your hard drive for an extended time period. You can remove persistent cookies by following directions provided in your web browser's ‘Help’ file.
The personal information you provide us with when registering yourself as a user of the Company’s site(s) and/or of its services is classified as registered information, which is protected in several different ways. You can access your registered information after logging in to the Members Area by entering a username and a password that you select. It is your responsibility to make sure that your password is only known to you and not disclosed to anyone else. Registered information is securely stored in a safe location and only authorised personnel have access to it via a username and a password. All personal information is transferred to the Company over a secure 128-bit SSL connection and thus all necessary measures are taken to prevent unauthorised parties from viewing any such information. Personal information provided to the Company that does not classify as registered information is also kept in a safe place and accessible by authorised personnel only via a username and a password.
You have (subject to certain exceptions) the right to obtain any personal information that the Company holds about you and inform the Company of any perceived inaccuracies. To make a request, please write to us by verifying your identity and specifying what information you require. We will acknowledge your request and respond to it within 40 days of receipt of your application including any applicable fees.
The Company reserves the right to disclose your personally identifiable information as required by rules and regulations and when the Company believes that disclosure is necessary to protect our rights and/or to comply with any judicial and/or other proceedings, court order, legal process served or pursuant to governmental, intergovernmental and/or other regulatory bodies. The Company shall not be liable for misuse or loss of personal information and/or otherwise on the Company’s website(s) that the Company does not have access to or control over. The Company will not be liable for unlawful or unauthorised use of your personal information due to misuse or misplacement of your passwords, negligent or malicious intervention and/or otherwise.