XM does not provide services to residents of the United States of America.
XM does not provide services to residents of the United States of America.
The Trading Point Group (hereinafter “Trading Point”) recognizes the need to approach the cybersecurity community to protect customer data and work together to create more secure solutions and applications. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.
Researchers are welcome to voluntarily report vulnerabilities they can find connected to the Trading Point systems. This policy describes what systems and types of research are covered under this policy and how to submit vulnerability reports to us.
The submission of vulnerability reports is subject to the terms and conditions set forth on this page, and by submitting a vulnerability report to Trading Point the researchers acknowledge that they have read and agreed to these terms and conditions.
When conducting vulnerability research, showing good faith effort to comply with this policy, we consider your research to be:
Authorized concerning any applicable anti-hacking laws and we will not recommend or pursue legal action against you for your research.
Authorized concerning any relevant anti-circumvention laws and we will not bring a claim against you for circumvention of technology controls.
Lawful, helpful to the overall security of the Internet, and conducted in good faith.
You are expected to comply with all applicable laws. If legal action is initiated by a third party against you for activities that you have conducted in good faith in accordance with this policy, we will make this authorization known.
If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our Official Channels (as determined herein below) before going any further.
Note that the Safe Harbor applies only to legal claims under the control of the organization participating in this policy, and that the policy does not bind independent third parties.
Under this policy, “research” means activities in which you:
Notify us as soon as possible after you discover a real or potential security issue.
Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.
You are also requested to:
Play by the rules, including following this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail.
Only interact with your own test accounts.
Limit account creation to two (2) accounts total for any testing.
Use only the Official Channels to disclose and/or discuss vulnerability information with us.
Submit one vulnerability per report, unless you need to chain vulnerabilities to demonstrate the impact.
Securely delete all data retrieved during research once the report is submitted.
Perform testing only on in-scope systems, and respect systems and activities which are out of scope.
Avoid using high-intensity invasive or automated scanning tools to find vulnerabilities.
Do not publicly disclose any vulnerability without Trading Point's prior written consent.
Do not perform any "Denial of Service" attack.
Do not perform social engineering and/or physical security attacks against Trading Point's offices, users, or employees.
Do not perform automated/scripted testing of web forms, especially "Contact Us" forms that are designed for customers to contact our Customer Care team.
Once you’ve established that a vulnerability exists or you unintendedly encounter any sensitive data (including personally identifiable information (PII), financial information, proprietary information, or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else. You should also limit your access to the minimum data required for effectively demonstrating a proof of concept.
Please report security issues / actual or potential vulnerability findings via firstname.lastname@example.org, providing all relevant information. The more details you provide, the easier it will be for us to triage and fix the issue.
To help us triage and prioritize submissions, we recommend that your reports:
Describe the location or application path where the vulnerability was discovered and the potential impact of exploitation.
Offer a detailed description of the steps needed to reproduce the vulnerability (proof-of-concept scripts or screenshots are helpful).
Include as many details as possible.
Include the IP address that you were testing from, the email address, user-agent and username(s) used in the trading platform (if any).
Be in English, if possible.
If you think that the vulnerability is serious or it contains sensitive information, you can send a PGP encrypted email to our team using our PGP key.
|Domains||Android App||iOS App|
XM Android Application (com.xm.webapp)
XM iOS Application (id1072084799)
Any service (such as connected services), system, or domain not expressly listed in the "In-Scope Systems/Services” section above, are excluded from scope and are not authorized for testing. Additionally, vulnerabilities found in systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any). If you are not sure whether a system is in scope or not, contact us at email@example.com.
Cross-Site Scripting (XSS)
Remote code execution (RCE)
Server-Side Request Forgery (SSRF)
Broken authentication and session management
Insecure Direct Object Reference (IDOR)
Sensitive data exposure
Local/Remote File Inclusion
Cross-Site Request Forgery (CSRF) with demonstrable high impact
Open redirect on sensitive parameters
Subdomain takeover (for subdomain takeover add a friendly message like: "We are working on it and we will be back soon.")
Certain vulnerabilities are considered out-of-scope for the Vulnerability Disclosure Program. Those out-of-scope vulnerabilities include, but are not limited to:
Mail configuration issues including SPF, DKIM, DMARC settings
Clickjacking vulnerabilities that do not lead to sensitive actions, such as account modification
Self-XSS (i.e., where a user would need to be tricked into pasting code into their web browser)
Content spoofing where the resulting impact is minimal (e.g., non-HTML text injection)
Cross-Site Request Forgery (CSRF) where the resulting impact is minimal (e.g., CSRF in login or logout forms)
Open redirect - unless an additional security impact can be demonstrated
CRLF attacks where the resulting impact is minimal
Host header injection where the resulting impact is minimal
Missing HttpOnly or Secure flags on non-sensitive cookies
Missing best practices in SSL/TLS configuration and ciphers
Missing or misconfigured HTTP security headers (e.g., CSP, HSTS)
Forms missing Captcha controls
Username/email enumeration via Login Page error message
Username/email enumeration via Forgot Password error message
Issues that require unlikely user interaction
Password complexity or any other issue related to account or password policies
Lack of session timeout
Rate limit issues for non-critical actions
WordPress vulnerabilities without proof of exploitability
Vulnerable software version disclosure without proof of exploitability
Any activity that could lead to the disruption of our service (DoS)
Lack of Root protection / Bypass of Root protection (mobile applications)
Lack of SSL certificate pinning / Bypass of SSL certificate pinning (mobile applications)
Lack of code obfuscation (mobile applications)
Trading Point is committed to coordinating with you as openly and as quickly as possible and will make best efforts to meet the following response targets for researchers participating in our program:
Time to first response (from day of submission of the report) is three (3) business days. Within three business days, we will acknowledge that your report has been received.
Time to triage (from report submission) is five (5) business days.
To the best of our ability, we will confirm the existence of the vulnerability to you and be as transparent as possible about what steps we are taking during the remediation process, as well as issues or challenges that may delay resolution. We’ll try to keep you informed about our progress throughout the process.
We value those who take the time and effort to report security vulnerabilities according to this policy. However, currently we do not offer any rewards for vulnerability disclosures. This is subject to change in the future.
If you wish to provide feedback or suggestions on this policy, please contact us at firstname.lastname@example.org.
Thank you for helping keep Trading Point and our users safe.
F096 4A0E CA36 A301 18DF A742 DE89 DE1C 5283 013F
Note: Please encrypt your messages with the above PGP key and include your own public key in the email.
Risk Warning: Your capital is at risk. Leveraged products may not be suitable for everyone. Please consider our Risk Disclosure.
Please enter your contact information. If you already have an XM account, please state your account ID so that our support team can provide you with the best service possible.